Eptica

JANUARY 20, 2016

Date: Wednesday, January 20, 2016 Looking into the customer service crystal ball. Author: Robin Tandon Having recently looked back on customer experience in 2015 , what is predicted for the coming year? Eptica research backs up the need to make self-service easier. Published on: January 20, 2016.

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Self Service Customer Service Contact Center CRM 48

Kustomer

AUGUST 12, 2020

New York, NY – August 11, 2020 – Kustomer , the top-rated CRM for modern customer experiences, announced today that it has been recognized as one of the Fastest Growing SaaS companies of 2020 by SaaS Magazine. Kustomer was also recognized by the 2020 SaaS Awards for Best Customer Service or CRM. About Kustomer.

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Company Self Service CRM Innovation 52

Tricia Morris

AUGUST 21, 2015

Customer Relationship Management (CRM) is a technology and system that sustains sales, marketing and customer service activities. CRM technology automates processes and workflows and helps organize and interpret data to support a company in engaging its customers more effectively. Ray” Wang. Engagement is transitory.

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CRM Customer Focused Self Service Conference 40

Kustomer

APRIL 15, 2020

NEW YORK, April 15, 2020 / PRNewswire / — Kustomer, the SaaS platform reimagining enterprise customer service, announced the broad rollout of Kustomer IQ , its artificial intelligence engine embedded across the Kustomer CRM platform. Kustomer IQ is being offered in three tiers: Kustomer IQ Lite, Kustomer IQ and Kustomer IQ+.

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Self Service Customer Service Chatbots Omni-Channel 59

Tricia Morris

FEBRUARY 19, 2016

Here is a collection of 16 statistics shaping customer service for today and tomorrow: 1. 76% of consumers say they view customer service as the true test of how much a company values them. 2015 Aspect Consumer Experience Survey ). 2015 Global State of Multichannel Customer Service Report).

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Self Service Customer Service Contact Center Omni-Channel 40

Kayako

JANUARY 5, 2017

In the customer service trends handbook published by Microsoft , “90% of consumers say they expect consistency and continuity from a brand across channels.”. Yet, relatively few contact centers have focused on providing a consistent customer experience. What goes into good self-service?

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Omni-Channel Self Service Trends Multi-Channel 95

transcosmos Information Systems

OCTOBER 22, 2015

Multi-authored by dozens of customer service experts, Customer Think has been around for a while, consistently providing inspiration and helpful resources. Salesforce has already maintained their reputation online as a reliable CRM software. They are known for offering cloud services, which is essential in this day and age.

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Omni-Channel Customer Service Self Service Contact Center 48

transcosmos Information Systems

OCTOBER 22, 2015

Multi-authored by dozens of customer service experts, Customer Think has been around for a while, consistently providing inspiration and helpful resources. Salesforce has already maintained their reputation online as a reliable CRM software. They are known for offering cloud services, which is essential in this day and age.

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

Tricia Morris

OCTOBER 9, 2015

Treat yourself to the 13 shocking customer service statistics below to encourage bigger and better buy-in for your 2016 customer service initiatives: 1. 76% of consumers say they view customer service as the true test of how much a company values them. 2015 Aspect Consumer Experience Survey ).

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Self Service Customer Service Poor Customer Service Contact Center 40

Eptica

SEPTEMBER 10, 2015

Date: Wednesday, September 16, 2015 Why aren’t organizations embracing digital customer service? Published on: September 16, 2015. Author: Steve Nattress The spread of digital customer service channels, from email and chat to social media , can provide organizations with significant benefits. Share this page on: Tweet.

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Customer Service Self Service Social Media Contact Center 48

Avaya

DECEMBER 1, 2016

The latest release of Avaya IP Office Contact Center takes into account midsize businesses’ needs and requirements for simplicity and affordability, and the desire to deliver a top-notch customer experience. The preference to use self service is on the rise, and can be a money saver for the company and a time saver for the customer.

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Customer Experience Contact Center Self Service CRM 40

Stella Connect

DECEMBER 14, 2017

The actual cost of service is much lower with an effortless experience. Chart 1: Cost to serve by customer effort* level Average cost; n=145,418 customers Source: CEB 2015 Effortless Experience Dashboard. * “Effort” comprises ease of handling the issue (if contact is worth the effort) and relative time required.

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Customer Service Customer Experience Strategy Effort Score 40