2015 Consumers Contact Center Omni-Channel 
NICE inContact
NOVEMBER 12, 2019
Today’s customers expect omnichannel. How is omnichannel customer service different from (or: better than?) Here’s the basics on what’s what between “multi” and “omni” – and why you should care. Customer service must support many (“multi”) channels because that is what customers expect. customer service.
OpinionLab
AUGUST 29, 2017
Omnichannel CX and how to optimize across channels is a huge challenge in today’s increasingly digital world. A google of “omnichannel CX stats” and “omnichannel stats” quickly reveals that: 98% of Americans switch devices in the same day ( Google ). Your omnichannel strategy should always incorporate a human element.
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Vonage
FEBRUARY 23, 2017
To help arm you with the information needed to thrive in this competitive environment, here are 10 stats that tell you everything you need to know about today’s consumer. Half of consumers move on after poor customer service. If consumers are not happy with the service you provide, they usually don’t think twice about switching.
ijgolding
MARCH 22, 2017
or Consumer companies like Unilever and P&G can be quoted as perfect examples. In fact, for almost every product we use or consume in our daily life, we can find at least one alternative product. With most organizations providing services across web and mobile platforms, customers expect a 360 degree omni channel experience.
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Kustomer
NOVEMBER 10, 2021
Kustomer also releases data study with findings on how to improve speed and quality of customer service through omnichannel chatbot engagement. The report found 90% of US consumers surveyed expect contacting customer service to be easier and faster, and 67% said they have stopped doing business with a company due to slow customer service.
Joe Rawlinson
JUNE 1, 2016
In 2015, 47 percent of U.S. Nearly two-thirds of these companies said it was somewhat or very difficult to please customers, while 77 percent agreed the Internet and consumer apps were raising the bar of customer expectations. Omni-Channel Support Options. billion in 2015 to $27.05 Personalization. billion in 2016.
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