SurveySparrow
FEBRUARY 18, 2024
Seamless Feedback Collection Capture feedback effortlessly through various channels including email thermometers, embedded surveys, and signature thermometers for popular email platforms. More Features Needed: Some businesses need extra features like surveys across different channels, linking with CRM systems, or specialized surveys.
Optimove
NOVEMBER 7, 2023
As your customers, marketing, and technology evolves, so too does Optimove’s AI. From building innovative Predictive Models back in 2012, to the recent launch of our AI Copy Assistant, and everything in between – AI has always been at the core of Optimove. And then achieving all that at scale? Seems like a wish from our wildest dreams.
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AWS Machine Learning
MARCH 12, 2024
Leidos is a Fortune 500 science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. This post is co-written with Justin Miles, Liv d’Aliberti, and Joe Kovba from Leidos. app and run it inside the Cloud9 environment.
CSM Magazine
SEPTEMBER 24, 2019
Insurers are the least trusted companies in the UK and are unable to answer over half of routine questions successfully, according to research commissioned by digital customer experience technology provider, Eptica. First, they need to embrace processes, technology and knowledge to help them deliver the service that customers expect.
Comm100
FEBRUARY 19, 2014
These are all important; however, with the customer experience playing field being leveled by new technology and the almighty Internet, it’s important to focus on another key aspect – Accessibility. Channels of Accessibility. Email is the third most widely used channel with 58% of online adults choosing this method of communication.
Ann Michaels and Associates
DECEMBER 12, 2018
Touting a shiny new piece of technology or virtual reality dressing rooms is meaningless if a company isn’t getting the basics like delivery, payment and sourcing right.??Nearly Analysts estimate that mobile payment will surge more than 16-fold between 2012 and 2020 as consumers adapt to this prevalent technology.
Eptica
JUNE 15, 2016
At the same time organizations are facing a dramatic increase in the number of customer contacts they receive, across an expanding range of channels. For companies looking at the benefits of web self-service there are six key factors to look at when picking the right technology to meet their needs: 1.
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