CSM Magazine

DECEMBER 6, 2021

Now more than any other time of year, e-Commerce becomes a more dominant force in companies’ sales, and subsequently, online customer experience. In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. Mike Myer, CEO and co-founder of Quiq looks at the challenges ahead.

Tips 97

Tips e-support Customer Journeys Contact Center 97

Kustomer

JANUARY 20, 2022

It’s a leading expert in customer and employee experience. Again, across the business, he’s been helping people really manage this concept of customer and employee experience. It is a provocative statement, but I truly do believe it, and actually, the research supports it. Jon Picoult: (02:09).

How To 143

How To ROI Study Customers 143

Maru Group

APRIL 8, 2020

There’s no question that for shoppers and store employees alike, the outbreak of COVID-19 has launched us into an unprecedented way of life, changing the manner in which we interact and approach even the most mundane tasks. Supporting & alleviating the strain for employees. My trip this week was no exception.

Brands 52

Brands e-support Conference Measurement 52

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Qualtrics

OCTOBER 11, 2019

One of the key building blocks to creating a truly exceptional employee experience is cultivating an environment where employees feel free to both share and receive open and honest feedback. As trust begins to grow, stronger relationships are also cultivated with the support of open and honest communication. 6 Detert, J.

Culture 26

Culture Communication Multi-Channel Feedback 26