CSM Magazine

DECEMBER 6, 2021

Now more than any other time of year, e-Commerce becomes a more dominant force in companies’ sales, and subsequently, online customer experience. In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. Mike Myer, CEO and co-founder of Quiq looks at the challenges ahead.

Tips 97

Tips e-support Customer Journeys Contact Center 97

ShepHyken

AUGUST 6, 2023

The 11 Customer Service Skills You Need to Succeed in Any Industry by CX Network Editor (CX Network Editor) In the last few years we have witnessed an acceleration of technologies that remove friction from customer interactions, partly thanks to the Covid-19 pandemic. remains unchanged since 2009 while inflation reached 6.2%

Customer Service 62

Customer Service Tips e-support B2C 62

Helpware

JULY 14, 2017

So go public with your customer support team. Be there for Your Customers at a Moment’s Notice. When the Amazon Kindle Fire HDX was released, it wasn’t just a big leap in the world of e-readers, but customer service as well. Publish Your Customer Service Reports. There’s no fun in hiding the good reviews.

Customer Service 40

Customer Service e-support Customer Service Representative Video 40

Maru Group

APRIL 8, 2020

There’s no question that for shoppers and store employees alike, the outbreak of COVID-19 has launched us into an unprecedented way of life, changing the manner in which we interact and approach even the most mundane tasks. Supporting & alleviating the strain for employees. My trip this week was no exception.

Brands 52

Brands e-support Conference Measurement 52

Kustomer

JANUARY 20, 2022

It was totally self-supported and I wanted to get a radio show and they basically said, well, if you want anything other than the graveyard shift, you need to sell ads and bring money in. Namely, customer satisfaction is key. It is a provocative statement, but I truly do believe it, and actually, the research supports it.

How To 143

How To ROI Study Customers 143

Kustomer

MARCH 27, 2020

Brad started his customer service career by founding eShare Communications. As Chief Technology Officer and Executive Vice President of Product Development, he helped create the first chat tool used for customer support. The Evolution of the Customer Service Experience. The Evolution of the Customer Service Experience.

Omni-Channel 52

Omni-Channel Customer Service e-support System 52

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132