CSM Magazine

MARCH 24, 2022

It is common knowledge that the retail industry thrives on positive customer interactions and feedback, so when reviewing the ways in which organizations can grow and remain competitive in their field, it is vital to craft plans that revolve around optimizing the customer experience. Enhance performance. About the Author.

Retail 119

Retail Self Service Customer Experience How To 119

Retently

JULY 28, 2023

Whichever way you look at it, it’s clear that unhappy customers ( who are much more likely to leave your brand , naturally) are a huge threat to business growth. The obvious solution is offering your customers a much better experience, service, and product to ensure they are happy with your business.

Chief Customer Officer 132

Chief Customer Officer Customer Centricity Call Center Metrics 132

Optimove

AUGUST 4, 2021

So, would presenting a different offer to small groups of consumers with similar attributes generate more uplift than sending the same offer to all consumers? Smaller Customer Segments, Bigger Results. They’re on to something! Spoiler alert: Yup, there is. From a Wince to Delight.

Groups 98

Groups CRM Ecommerce Comparison 98

Retently

OCTOBER 19, 2018

Whichever way you look at it, it’s clear that unhappy customers ( who are much more likely to leave your brand , naturally) are a huge threat to business growth. The obvious solution is to offer your customers a much better experience, service, and product to make sure they are happy with your business.

Chief Customer Officer 83

Chief Customer Officer Customer Centricity Call Center Metrics 83

Currency Alliance

OCTOBER 11, 2018

The Resolution Foundation, a UK-based research organization, recently published data showing that 11% of the market for “hotels and similar accommodation” was owned by the top 5 brands in the sector in 2016; a drop of three percentage points from 2004[i]. On the contrary, the hotel remains a highly valued experience offering.

Hotels 40

Hotels Hospitality Loyalty Travel 40

Feedbackly

SEPTEMBER 26, 2018

64% of people think that customer experience is more important than price in their choice of a brand. Popularity of Customer Experience. Consumer Expectations. Immediacy is also in demand, with 64% of consumers expecting companies to interact with them without delay. For good reason too.

Customer Experience 56

Customer Experience Social Media Feedback Customers 56

Responsetek

MAY 4, 2018

Choice Paralysis; why too much of a good thing can be harmful to your brand. Have you ever walked into a supermarket to buy a new product, something you haven’t consumed before and stood in front of the aisle, caught in a paralysis of knowing which choice to make given the multiple brands and variants you are faced with?

CEM 40

CEM Consumers Brands Automotive 40