Net Promoter Score (NPS) in Customer Success and its relevancy
CustomerSuccessBox
JUNE 28, 2021
Net Promoter Score (NPS) was first developed in 2003 by Bain and Company and it measures the loyalty of customers to a company. Net Promoter Score scores can range from -100 to 100. An NPS is a method that uses a single survey question to gauge customer satisfaction with a product.
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