Experience Investigators by 360Connext

DECEMBER 17, 2014

Customer experience is more than a full-time job. The best organizations spend plenty of time considering how to deliver exceptional experiences. As we face the new year, I thought it would be fun to give you 15 ideas that might help you rock 2015 in a rapid fire way. It’s more than a project.

Customer Journeys 306

Customer Journeys Customer Experience eBook Employee Engagement 306

ijgolding

AUGUST 4, 2015

As adults, the experience is very different. That is why when it comes to the summer holiday – or any holiday for that matter – we hope and expect that the organisations we choose to travel with are able to deliver an experience that takes away as much of the potential stress as possible. The beautiful city of Dubrovnik.

Hotels 120

Hotels Travel Airlines Customer Journeys 120

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. I guess you can say Customer Success did, in fact, Cross the Chasm. The More Things Change, the More They Stay the Same.

Social Media 45

Social Media Conference NPS Customer Success 45

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Feedbackly

SEPTEMBER 17, 2018

You’ve redesigned your website, you’re sales team is working hard, and you are indeed getting new customers. But your customer churn is through the roof, and you don’t even know if your customers are satisfied. You’re not thinking about customer experience. What is Customer Experience (CX)?

Customer Journeys 53

Customer Journeys Customer Experience Net Promoter Score Feedback 53

Influitive

JULY 8, 2015

Watch Rob’s Advocamp presentation to learn his top four tips for turning customers into rabid fans—no matter how straight-laced your industry is. I think I was one of Influitive’s first customers. But why do companies sometimes have truly amazing experiences with Influitive? One was acquired by Dell. Not very many.

B2B 64

B2B Brands Marketing Case Study 64