CSM Magazine

MARCH 26, 2020

experience offers voice (cellular and VoIP), voice IVR and visual IVR, and messaging (SMS and in-app chat). and UJET worked together to optimize IVR trees and customize direct access points for custom, contextual support interactions. The UJET platform supports an unlimited number of customized queues and Wag!

Wait Times 59

Wait Times Exercises Connections Insurance 59

UJET

SEPTEMBER 3, 2019

Instacart understood UJET ’s commitment to mobile-focused customer support and saw the opportunity to leverage in-app voice and chat capabilities of the UJET platform. . Integrating the UJET mobile SDK with the Instacart Shopper app would give Instacart support more options to accurately and intelligently route support issues.

Case Study 56

Case Study Customer Relationship Management Study Innovation 56

CSM Magazine

MARCH 26, 2020

experience offers voice (cellular and VoIP), voice IVR and visual IVR, and messaging (SMS and in-app chat). and UJET worked together to optimize IVR trees and customize direct access points for custom, contextual support interactions. The UJET platform supports an unlimited number of customized queues and Wag!

Case Study 52

Case Study Study Customer Experience Wait Times 52

UJET

DECEMBER 2, 2020

Actually, they aren’t just asking, they are hoping that artificial intelligence (AI) will allow them to replace live agents, just as they have been since interactive voice response systems (IVRs) were first introduced into the market more than five decades ago. appeared first on UJET. But now the world is very different.

Omni-Channel 56

Omni-Channel Contact Center Self Service Virtual Agent 56

UJET

MARCH 22, 2021

The IVR isn’t a topic that gets enough coverage. Meanwhile, your IVR can be one of the biggest drivers of good vs bad CX. And the IVR is at the heart of that journey. We have to expand on the traditional definition of what an IVR does and where it’s used. Modernizing Your IVR.

Virtual Agent 82

Virtual Agent Self Service Contact Center Customer Journeys 82

UJET

APRIL 1, 2020

If there is a frequent, but low urgency issue that is solved with a self-service solution, create the support page and route it through the IVR queue. In the initial IVR tree, the call back option should be located among the different communication options. Don’t Triage Support Requests, Strategize.

Tips 100

Tips Wait Times Self Service e-support 100

UJET

NOVEMBER 3, 2020

Without AI, customers often spend extra time navigating generic IVR (interactive voice response) menus. Use UJET AI Customer Service Tools to Increase Efficiency and Boost Your CSAT Score. UJET offers a range of advanced AI customer service tools designed to increase efficiency, protect customer privacy, and boost your CSAT score.

Virtual Agent 82

Virtual Agent Customer Service Gamification Contact Center 82

UJET

DECEMBER 17, 2020

Without advanced NLP, customers are more likely to get stuck in an unresponsive interactive voice response (IVR) menu. An example of a personalized greeting using UJET Virtual Agent. An example of a warm hand-off from UJET Virtual Agent to a human agent. More empathetic responses to unhappy customers. Learn more.

Examples 72

Examples Virtual Agent Self Service Chatbots 72

UJET

DECEMBER 17, 2020

Without advanced NLP, customers are more likely to get stuck in an unresponsive interactive voice response (IVR) menu. An example of a personalized greeting using UJET Virtual Agent. An example of a warm hand-off from UJET Virtual Agent to a human agent. More empathetic responses to unhappy customers. Learn more.

Examples 72

Examples Virtual Agent Self Service Chatbots 72

UJET

APRIL 1, 2020

If there is a frequent, but low urgency issue that is solved with a self-service solution, create the support page and route it through the IVR queue. In the initial IVR tree, the call back option should be located among the different communication options. Don’t Triage Support Requests, Strategize.

Tips 82

Tips Wait Times Self Service e-support 82

UJET

NOVEMBER 3, 2020

Without AI, customers often spend extra time navigating generic IVR (interactive voice response) menus. Use UJET AI Customer Service Tools to Increase Efficiency and Boost Your CSAT Score. UJET offers a range of advanced AI customer service tools designed to increase efficiency, protect customer privacy, and boost your CSAT score.

Virtual Agent 72

Virtual Agent Customer Service Gamification Contact Center 72

UJET

JANUARY 9, 2020

Today’s reality is that customer support channels are more than just voice calls, IVR menus, and email. These real-time insights allow teams to make adjustments such as IVR tree modifications, or adding new options of FAQs within the mobile app. Along with messaging, support in apps is becoming a standard. Real-time Optimization.

Customer Experience 72

Customer Experience Self Service CRM Call Recording 72

UJET

JANUARY 9, 2020

Today’s reality is that customer support channels are more than just voice calls, IVR menus, and email. These real-time insights allow teams to make adjustments such as IVR tree modifications, or adding new options of FAQs within the mobile app. Along with messaging, support in apps is becoming a standard. Real-time Optimization.

Customer Experience 63

Customer Experience Self Service CRM Call Recording 63

Kustomer

JUNE 10, 2021

Vasili is the Chief Operating Officer at UJET, a partner of Kustomer, creating a product that delivers the ultimate experience for the modern consumer. The ultra-modern technology provided by Kustomer and UJET can help alleviate some of this pressure by offering the solutions to ticketing and CX problems. Is Voice Dead? Read More Hide.

Contact Center 97

Contact Center Consumers Interaction CRM 97

UJET

DECEMBER 10, 2019

Direct Access Points are useful to send consumers to specific points in the IVR tree or an agent. The post 5 Tips for Post-Holiday Customer Support appeared first on UJET Blog. If it’s something less urgent like a product question, the consumer can be directed towards a Knowledge Base or FAQ.

Tips 84

Tips Travel Self Service Wait Times 84

UJET

NOVEMBER 4, 2019

These systems rely on voice and IVR as the main forms of communication. Through these systems, customers call in, wait on hold, or go through a confusing IVR tree, before being connected to an agent. The UJET SMS Adapter requires zero adjustments to the current contact center platform.

Contact Center 18

Contact Center CRM Video Call Center 18

Kustomer

JUNE 27, 2022

Five9 UJET Aircall Stella Connect RingCentral Ada 8×8 Klaviyo Simplr Delighted Dialpad Shelf. Personal Customer Service Calls Call Center The 1-800 Number Interactive Voice Response (IVR) Technology Customer Relationship Manager (CRM) Chatbots. What Are the 12 Best CS Software Tools in 2022? What Is Customer Service Software?

Software 98

Software Tools Customer Service Self Service 98