turn-customer-service-agents-into-superheroes 
CSM Magazine
NOVEMBER 3, 2020
Just like the chicken or egg conundrum the same could apply to COVID-19 and poor customer service. As many organisations hide behind the pandemic for failing service standards, Abbie Heslop, Commercial AI Analyst, EBI.AI What came first, Coronavirus or poor customer service?
ProProfs Chat
APRIL 24, 2018
Customer support is the most crucial aspect of determining the success of any business. Earning customer loyalty is a tough nut to crack. And, going gets tougher if a company doesn’t have a right team in place to manage the customers. It’s the customer support representatives who are the face of your company.
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Stella Connect
OCTOBER 26, 2021
Managers spend their days coaching and training their team on brand standards, best practices, and overcoming common customer issues. Agents keep up with incoming tickets and customer queries, with little insight into their performance and even less visibility into what they need to do to develop and grow.
NobelBiz
OCTOBER 12, 2021
The Domino Effect It is no secret that the pandemic affected first and foremost the customer behavior and determined people across the globe to kick into the survival mode. In short, customers became more cautious and demanding when spending money. Well, yes, you`re right, customer service agents across the globe.
CSM Magazine
MAY 5, 2020
When unexpected events occur and customer demand increases what can companies do to smooth out the resulting peaks and troughs? Frontline teams are under particular pressure as agents struggle to manage surging and often widely fluctuating volumes of customer calls. Henry Jinman at EBI.AI
Stella Connect
JULY 11, 2017
If you commit to doing it, you’ll delight your customers and make your agents’ jobs far easier. Today, we offer part two: serving customers better once they reach a live agent. In the right environment, and with the right tools and training, every agent can become a brand superhero and create customers for life.
Magellan Solutions
MARCH 19, 2024
The back office meaning often gets overshadowed amidst the buzz of customer interactions. increase in customer satisfaction, a 5.4x They provide the essential tools and resources for front-line teams to deliver exceptional products and services to customers. improvement in quality SLAs met, and a remarkable 11.7x
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