Customer Experience Update

6 Experts Share How They Use Customer Feedback to Build a Better Product

Gainsight

JANUARY 17, 2020

We tag each piece of feedback with the impacted account, the feature area, and its priority to the customer. Product managers focus on the highest ROI items first —and ROI is benefits divided by costs. Those teams tag us when they come across feedback that’s worth our notice.

Feedback

Feedback Roadmap ROI Case Study

46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software

Bold360

DECEMBER 1, 2016

Researching and optimizing it might include…” Collecting feedback from visitors on the website or via surveys sent to email, running real life tests, personalizing the website to meet needs of visitors, analyzing their behavior etc. Often, the cost of a new package is much, much higher than the initial price tag.

Software

Software Customer Experience Company CRM

Customer Experience Update

6 Experts Share How They Use Customer Feedback to Build a Better Product

46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software

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