Comm100

NOVEMBER 10, 2016

Every industry can expect a solid hike in sales during the holiday season, and this year is no exception: according to the National Retail Federation, sales this year are predicted to increase 3.6% To prepare for the flood of shoppers before the holiday season, many retailers take to seasonal hiring.

Abandon Rate 140

Abandon Rate Retail Tips Metrics 140

GlowTouch

NOVEMBER 6, 2020

Customer service demands always increase during the holiday buying season, and the way this year has played out presents an even bigger challenge. Demand for customer care skyrocketed during the first two quarters of the year when eCommerce is relatively tame. If you’re not ready, you’re courting trouble.

Sales 52

Sales Ecommerce Contact Center Return on Investment 52

CustomerSuccessBox

FEBRUARY 28, 2022

Most firms start early in the footprints to go global but Snowflake took it slow to launch at the right time when it’s ready. Know more: How can VP of Customer Success get to 125% Annual Recurring Revenue (ARR ). Bonus Tip: Think of your Customer Success function as a profit center. Seasonality to scale. Best Practices.

Self Service 52

Self Service Software e-support Customer Retention 52