should-we-relegate-customer-service-to-bots 
CSM Magazine
FEBRUARY 11, 2020
It is used in digital marketing, data analysis, and of course customer service. One can hardly deny the extreme usefulness of this technology in answering customers’ queries because it allows a much faster response time. There are basically no limits on what companies can and should make use of AI in customer service.
Experience Investigators by 360Connext
JANUARY 23, 2024
Customer experience leaders are not just expected to keep up with trends in the marketplace, customer expectations, and technology, we simply MUST do so to serve customers and stay ahead of the competition. Customers often crave personal, empathetic connections and some bots simply aren’t up to the task.
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