SurveySparrow

MARCH 26, 2021

When there is no go-to-market strategy in place, you will not be able to tell clearly if you are launching at the right time, might not realize that you do not have all the resources required for a launch, or you might even be targeting the wrong set of customers, and so on. Who is responsible for go-to marketing strategy?

Strategy 52

Strategy Marketing Advertising Airlines 52

Hero Digital

OCTOBER 5, 2019

Other resources such as Google Surveys make it easy to target specific audiences and quickly do on-the-fly market research. They allow you to capture more candid feedback than you might get over social media or other online platforms. Online Surveys. You can also use third-party market research firms. Email Questionnaires.

B2B 40

B2B Touchpoint Multi-Channel Strategy 40

Calabrio

JANUARY 2, 2020

The comprehensive Calabrio Resource Center will become an even greater hub for all things relating to WFM and CX Intelligence with the addition of Teleopti’s virtual library of blogs, white papers, recorded webinars and more. Stay connected, stay social. Seamless and consistent communications.

Brands 221

Brands Social Media Roadmap Contact Center 221

Calabrio

JANUARY 2, 2020

The comprehensive Calabrio Resource Center will become an even greater hub for all things relating to WFM and CX Intelligence with the addition of Teleopti’s virtual library of blogs, white papers, recorded webinars and more. Stay connected, stay social. Seamless and consistent communications.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

Comm100

JANUARY 14, 2020

By combining the information gathered from channels like live chat, SMS, social media, and more with pre-existing data found in customer databases or CRM systems, companies can eliminate the blind spots and roadblocks that result from siloed customer service systems and channels for a frictionless and more successful customer journey.

Omni-Channel 100

Omni-Channel Social Media Knowledge Base Touchpoint 100

Comm100

JANUARY 14, 2020

By combining the information gathered from channels like live chat, SMS, social media, and more with pre-existing data found in customer databases or CRM systems, companies can eliminate the blind spots and roadblocks that result from siloed customer service systems and channels for a frictionless and more successful customer journey.

Omni-Channel 131

Omni-Channel Social Media Average Handle Time Knowledge Base 131

Comm100

FEBRUARY 7, 2018

Judging Resources and Support Availability. Additional Considerations for Social Media Software. Will your team have the opportunity to contribute to the product roadmap of the support tool by submitting ideas to the vendor? Judging Resources and Support Availability. Customizing Your Software. Judging Ease of Use.

Software 103

Software Customer Engagement Engagement Social Media 103