CustomerSuccessBox

JUNE 21, 2022

Well-defined Sales-to-Onboarding Handoff. This begins with the sales to onboarding hand-off before the end of the sales cycle. it’s better to have the onboarding team present before the sales cycle ends. Suggested Read : The Effective way to Sales, Customer Success, and Implementation Handoff.

Strategy 52

Strategy Customer Retention Video Resources 52

SurveySparrow

MARCH 26, 2021

When there is no go-to-market strategy in place, you will not be able to tell clearly if you are launching at the right time, might not realize that you do not have all the resources required for a launch, or you might even be targeting the wrong set of customers, and so on. Who is responsible for go-to marketing strategy?

Strategy 52

Strategy Marketing Advertising Airlines 52

Hero Digital

OCTOBER 5, 2019

Product-focused messaging written in sales-speak? Other resources such as Google Surveys make it easy to target specific audiences and quickly do on-the-fly market research. The goal here is to align your key messages to key customer touchpoints—and develop a roadmap for building out communications and campaigns. Online Surveys.

B2B 40

B2B Touchpoint Multi-Channel Strategy 40

Comm100

JANUARY 14, 2020

Create a digital roadmap for your customers’ journey. You don’t want to spend resources trying to cobble it together yourself because that will introduce a technical price that isn’t worth it. This post includes highlights from our Omnichannel white paper. Read the full story by downloading the free white paper below.

Omni-Channel 100

Omni-Channel Social Media Knowledge Base Touchpoint 100

Education Services Group

APRIL 25, 2021

CS Roadmap. A Customer Success roadmap is a detailed view of your organization’s goals as well as your plans for how you’ll reach those goals in the near and long term. Much like a business plan, your CS team needs a roadmap to organize the complexity of building a robust CS practice. Scaling with Systems. In fact, I have.

Customer Success 91

Customer Success Customer Journeys Roadmap Return on Investment 91

Comm100

JANUARY 14, 2020

Create a digital roadmap for your customers’ journey. You don’t want to spend resources trying to cobble it together yourself because that will introduce a technical price that isn’t worth it. This post includes highlights from our Omnichannel white paper. Tools such as intelligent routing. Read the full story here.

Omni-Channel 131

Omni-Channel Social Media Average Handle Time Knowledge Base 131

Comm100

FEBRUARY 7, 2018

By keeping this list in sight during research — or using it to ask your vendor questions during a sales pitch — you will be able to avoid hidden drawbacks and make an informed decision about which customer engagement solution is right for your company. Judging Resources and Support Availability. Customizing Your Software.

Software 103

Software Customer Engagement Engagement Social Media 103