What is a Chatbot and How Do Customer Service Teams Use Them?
Comm100
AUGUST 8, 2022
Reinforcing this, a 2022 research study found that 72% of an organization’s customer interactions are now digital. In this article, we’ll answer your questions like “what is a chatbot?” Chatbots are software that can hold online conversations through a chat interface. and “how does a chatbot use machine learning?”.
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