ebooks maximize-your-contact-center-performance-with-employee-engagement Resources Related Topics 
Comm100
JUNE 5, 2018
Tech industry giants like Microsoft, Google, and Amazon, as well as smaller companies of all types, are already devoting resources and time to develop AI for the future. Unsurprisingly, the enthusiasm of AI has spilled over to customer experience (CX) in the hope of improving call center efficiency. Capturing Customer Data.
Stella Connect
APRIL 17, 2018
If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You also hope to keep agents engaged so they’ll want to stay put. Greg Levin, OFF CENTER, LLC ( www.offcenterinsight.com ). We pay them.
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Stella Connect
APRIL 17, 2018
If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You also hope to keep agents engaged so they’ll want to stay put. Greg Levin, OFF CENTER, LLC ( www.offcenterinsight.com ).
Playvox
MAY 24, 2023
For just about any business or department, metrics are crucial to measuring performance. For the typical contact center, metrics are the key to identifying the reason behind a bad day and being able to create operational efficiency that helps avoid a repeat. What Is Workforce Management?
NobelBiz
FEBRUARY 22, 2023
Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations.
NobelBiz
FEBRUARY 21, 2022
Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations.
Comm100
OCTOBER 11, 2017
Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. You know the “what” and they “why” of social media support, but who within your company should be the one to own this new platform? Introduction. Should it be customer service? no matter their distance.
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