customer-experience-ebooks-whitepapers Resources Related Topics 
CX Journey
JANUARY 4, 2017
Image courtesy of GMC Software How do you know you're achieving customer experience excellence? Back in November, I wrote a post about a whitepaper I penned for GMC Software on how the worlds of customer communications management (CCM) and customer experience collide, without question.
Grade.us
NOVEMBER 16, 2018
Start with these resources. Data Studio is Now Generally Available New Ways to Manage and Measure Your Experiments in Google Optimize Google Measurement Partners: Trusted Measurement Solutions for the Entire Customer Journey. You get the ability to create custom metrics, too. Want to get better at running the numbers?
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Alliance by IFS
OCTOBER 8, 2019
In this age of remote diagnostics and assisted decision making, field service customers increasingly refuse to accept equipment downtime. By making these investments now, early adopters can learn more about their customers, expand their service offerings, and ultimately establish a sustainable competitive advantage. Customer Service.
Grade.us
OCTOBER 25, 2018
Email marketing continues to be one of the most effective ways to reach and retain customers. These resources are here to help. How Typeform Keeps Their Emails Human How CLEAR Uses Email to Enhance Customer Experience How Carnival Cruise Line Uses Their Data to Optimize Email. Want to become an email marketing ninja?
SurveySparrow
APRIL 11, 2021
The nurture marketing definition says- “Marketing by constantly engaging with the clients” It is considered to be an extremely effective strategy if you want to convert your leads into customers. . You gain your prospective customer, aka buyer’s trust, move them from the top of the funnel to its bottom.
SmartKarrot
JUNE 24, 2021
The customer success community is one where members look out for each other. We have compiled a list of all the customer success community resources to support folks in the industry looking out for help. Customer Success Forums. Customer Success Forum. Customer Success Leaders Institute. Success Hub .
Ecrion
FEBRUARY 24, 2021
For your business to be successful, you need to be able to get your company’s message out there for current and potential customers to see. How can your company make customers’ lives easier? Let’s take a look at what makes up a strategic communications plan and how customer communications management (CCM) can help the process.
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