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Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony

Comm100

How does it benefit organizations and customer experience? NLP Chatbot Powered by NLP (Natural Language Processing) technology, these bots are designed to handle an organization’s frequent queries by providing predefined responses that are highly accurate and consistent. Why should businesses lean into automation?

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How to Develop and Implement a Customer Experience Strategy

Lumoa

Customer Experience (CX) is far more than traditional customer service and marketing. Whether you work in B2B or B2C, CX is the sum of all thoughts, feelings, experiences and reactions the customer is left with. The Benefits of a Customer Experience Strategy CX is indispensable to compete and grow profitably in the market.

Strategy 277
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Top 13 marketing channels for your business

BirdEye

The choice of the right marketing channel can make or break a campaign. A lot of time, money, and valuable resources go into designing and executing each campaign. Choosing the most effective marketing channel can make sure that your efforts bring results. Table of contents Understanding marketing channels (what is it?)

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The software industry is at the center of e-commerce transformation—but are its own operations digital enough?

West Monroe

Although business-to-business (B2B) sales have traditionally relied on face-to-face interaction, change has been building. This shouldn’t be a surprise: 73% of those involved in B2B research and decision-making today are millennials, a generation well-known for its reliance on technology.

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The software industry is at the center of e-commerce transformation—but are its own operations digital enough?

West Monroe

Although business-to-business (B2B) sales have traditionally relied on face-to-face interaction, change has been building. This shouldn’t be a surprise: 73% of those involved in B2B research and decision-making today are millennials, a generation well-known for its reliance on technology.

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Consumer banking: money can’t buy loyalty

Currency Alliance

In 2000, UK consumer bank Halifax launched a fairly successful marketing slogan: the people that give you extra [iv]. In retail banking, this manifested in various ways: relatively high interest rates and ‘free’ account services in the UK, or card-linked offers (CLOs) which found a degree of appeal in the US and have been expanding worldwide.

Banking 40
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Top 50 Customer Success Influencers 2021

SmartKarrot

Having scaled up Gainsight from $1M in ARR to a market-leading giant, Allison has chaired several C-suites and advised founders on go-to-market strategies for their businesses. An award-winning contributor to the Oracle Marketing Cloud Blog series, Peter’s content on Customer Success is highly valued in the Customer Success community.