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The Journey to Hybrid: 20+ Things We Learned Transforming Pulse Everywhere

Gainsight

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. After all, the keynote was Geoffrey Moore, the brilliant author of Crossing the Chasm , one of the first business books I ever read.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams.

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Dapresy Knowledge Week

Dapresy

Insights for Business Growth – Time for a Skills Revolution. April 20th | 7:00h PT 10:00h ET 16:00h CET. Insights for Business Growth – Time for a Skills Revolution. Even before the COVID-19 crisis, Confirmit research found that many insights programs were struggling to demonstrate business impact. Register here.