products max-my-agent-experience 
NICE inContact
APRIL 24, 2019
As a major wholesale distributor and direct-to-consumer seller of dietary, and health and beauty products, Basic Research was using a variety of contact center technologies that didn’t always work well together. Agents across the system instantly get screen pops of CRM information so that every customer receives speedy, personalized service.
NICE inContact
FEBRUARY 23, 2016
We are thrilled to announce that Customer Magazine has selected inContact My Agent eXperience™ (MAX) as a 2016 Customer Product of the Year. Each year Customer Magazine identifies outstanding achievements within the call center/CRM industry and awards the most innovative customer experience technology solutions.
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NICE inContact
JANUARY 24, 2018
There was a growing recognition that customers are taking a series of steps to make their purchases or handle their customer support needs and that agents needed to be provided with as much context as possible about each of the actions taken to optimize the customer experience.
NICE inContact
OCTOBER 28, 2016
Organizations in the leader quadrant have balanced these two important qualities and are described as: “ …those suppliers with a strong multichannel product and service capability that have already. Integrate with 3rd party platforms to create a unified customer experience. They also benefit from being able.
ijgolding
OCTOBER 17, 2016
Historically, many industries have been completely comfortable creating ‘value propositions’ that differentiate themselves, exclusively based on the quality of the product or service. No longer can any organisation rely on the strength of its product and service alone. My wife and I experienced this for ourselves last week.
Oracle
AUGUST 19, 2020
From shoppable Instagram posts to personalized discounts based on past purchases, it’s no doubt that the shopping experience is constantly evolving. According to PwC , when customers have a great experience, they’re willing to pay up to a 16% price premium. ” Dylan Max, Head of Growth Marketing, Netomi.
CSM Magazine
JUNE 7, 2023
In this article, we dive into definitions, benefits, and use cases to help you really understand what omnichannel means and how you can leverage omnichannel services to unify and improve customer and employee experience. Offering an omnichannel customer service experience allows companies to meet these evolving customer expectations.
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