ChurnZero

FEBRUARY 8, 2019

In honor of the 61st Annual Grammy Awards that are airing this Sunday evening, we decided to pick some of the songs from the nominations list and create a Customer Success playlist to help power you through your day. According to CX Solutions, for every customer complaint there are 26 other unhappy customers that have remained silent.

Customer Success 45

Customer Success Net Promoter Score Effort Score NPS 45

SurveySensum

MARCH 1, 2024

A retail company, MagnetHome enthusiastically embraced the Net Promoter Score and started measuring customer loyalty. High scores delighted them, so in the excitement they missed the silent grumbles of unhappy customers. Amidst the rush for scores, they started losing the customers, without any clue! What does this lead to?

Net Promoter Score 52

Net Promoter Score Analysis NPS Effort Score 52

Education Services Group

MAY 9, 2019

Freemium SaaS models — where the lowest service tier is free and additional features come with a monthly or yearly cost — dominate the software landscape. For freemium to work, at least some portion of the people who try out the free version have to make the leap to the upgraded, paid tier of the software. We have some pointers.

Software 53

Software Customer Success Tools Examples 53

SurveySparrow

JANUARY 7, 2021

It’s a no brainer that covid-19 has brought major changes in every aspect of your customers’ life— purchasing behaviors, needs, and emotional mindset. Whatever situation your customer faced, the value of providing a great customer experience hasn’t changed a bit for businesses. So, what’s the wait?

Customer Engagement 52

Customer Engagement Engagement Chatbots Effort Score 52

Gainsight

AUGUST 18, 2022

But we couldn’t officially say goodbye without a reminder of why we strive to make Pulse the biggest event for Customer, Product, and Community: . As Mehta said, “This is the story of you, the customer success community.” . Box builds a human-first, customer-centric business. Aaron Levie, CEO at Box, talks customer-centricity.

Customer Centricity 19

Customer Centricity Video Customer Success Software 19

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Help Scout

APRIL 16, 2019

Back in the old days, customer service meant talking face to face with people who came into your storefront. Real-life interactions were the original support conversations, and doing customer service this way is something people have done forever. By contrast, online service is quite new. Lack of responsiveness.

Self Service 40

Self Service Training Customer Expectations Interaction 40

SmartKarrot

FEBRUARY 11, 2022

For every SaaS (Software as a Service) company, it is imperative to ensure that all customers derive benefits from their product. The ultimate objective is to enable customers to achieve their promised value as they use their product. . This is where the SaaS (Software as a Service) activation rate comes into the picture.

Tips 11

Tips Social Media Software Customer Success 11

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today. Lincoln Murphy.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In the times of the coronavirus pandemic especially, a primary meter that will set businesses apart is customer experience.

Customer Retention 21

Customer Retention Strategy e-support Social Media 21

SmartKarrot

JANUARY 20, 2022

Software-as-a-Service (SaaS) businesses use a cloud-based technology distribution model to deliver software. TransferWise, a well-known FinTech company in the UK, is an online money transfer service that allows users to send and receive money abroad. The service is up to eight times cheaper as compared to bank transfers.

Company 10

Company Hotels Software Social Media 10

Qualtrics

NOVEMBER 21, 2019

Peloton’s ‘voice of our members’ program informs everything we do, from developing new product features like “now playing” and music playlist previews to creating entirely new products, like the Peloton Tread,” he says. For more than 20 years, Bruce Temkin has been a central figure in the world of CX ( customer experience ).

Omni-Channel 22

Omni-Channel Retail Entertainment Leadership 22