Help Scout

MAY 18, 2021

Offering live support can really take your customer experience to the next level. Though phone support may be what many think of for live support, there’s another option: live chat. Not only can live chat offer the same immediacy, it’s also less resource-intensive — and it’s the preferred support channel for many.

Tools 115

Tools Self Service Multi-Channel Chatbots 115

SurveySparrow

MARCH 1, 2020

Did you know that around 73% of customers find live chat the most satisfying way of communicating with brands? In that aspect, Live Chat has revolutionized customer service. Live Chat is indeed a boon for both the parties, the customers and businesses. So, does your brand use a live chat solution to elevate customer service?

Software 59

Software Chatbots Self Service CRM 59

BirdEye

SEPTEMBER 21, 2021

A complete guide to creating rewarding interactions and experiences that delight through customer messaging. Table of contents asdasd asd h3 Decide Delight Customer interactions and customer experience: How are they linked? The quality of these interactions will decide the positive or negative experience that they walk away with.

Interaction 97

Interaction Management Communication Chatbots 97

LiveChat

APRIL 20, 2018

In recent years, live chat services have emerged, not only as a popular customer service channel but also a reliable way to nurture and generate leads. What are some of the unique benefits of live chat for sales , and how exactly can it help with lead generation ? Interact and engage with leads in real time. Quick response times.

B2B 50

B2B Tips Social Media Sales 50

LiveChat

FEBRUARY 18, 2016

On one hand, you can sit tight and respond to any questions customers ask, either via phone, chat or email. This is proactive customer service. Read on to see why reactive customer service doesn’t cut it anymore and what makes proactive customer service such a hot topic. Proactive customer service definition.

Self Service 28

Self Service Customer Service Feedback Knowledge Base 28

LiveChat

JANUARY 20, 2017

In this post, I’d like to focus on customer experience trends. They began to fill large rooms with call center agents who spent their time answering incoming calls and helping their customers. Next was live chat. We can instant chat. Here’s how customer service of the future will look like. That’s about 10 years.

Self Service 28

Self Service Trends Customer Service Customer Experience 28

LiveChat

MARCH 16, 2018

It started off with phone calls, moved on to text messaging and email, and now seems to have settled on in-app chats and over-the-top applications like Whatsapp or Facebook Messenger. There is no onboarding onto a social platform or app installation required for effective communication between the two parties. How you can use SMS.

Communication 43

Communication Airlines Hospitality Healthcare 43