West Monroe

OCTOBER 11, 2022

Since joining Taco Bell in 2019, you've been focused on the digital evolution of the business. We were such a successful traditional QSR brand with 75% of our business coming through drive-through. We took a basic burrito and put cheese on the outside with jalapeno peppers baked into the cheese. Customers didn't know that was coming.

Case Study 52

Case Study Data Social Media Brands 52

CSM Magazine

NOVEMBER 3, 2022

The broad adoption of conversational AI for customer experience has been crucially delayed – despite AI’s potential to have a demonstrable positive impact on business and customer satisfaction metrics. Gartner ’s “2022 CEO Survey — The Year Perspectives Changed” revealed 91.5% SMS and Web Chat Gaining Traction.

Virtual Agent 52

Virtual Agent Telecommunications Contact Center Customer Experience 52

West Monroe

OCTOBER 10, 2022

Join host and Chief Marketing Officer Rissa Reddan and Chief Commercial Officer Casey Foss as they discuss what it means to be digital in today’s business environment—and what they’re most looking forward to in this first season. Casey, from your perspective, who should be listening to this podcast? All business leaders.

Travel 52

Travel Case Study Culture Meeting 52

West Monroe

OCTOBER 10, 2022

Join host and Chief Marketing Officer Rissa Reddan and Chief Commercial Officer Casey Foss as they discuss what it means to be digital in today’s business environment—and what they’re most looking forward to in this first season. Casey, from your perspective, who should be listening to this podcast? All business leaders.

Travel 52

Travel Healthcare Case Study Financial 52