Zeisler Consulting

MAY 23, 2023

The upshot being that, sure your car comes with seat heaters installed and ready-to-go, but if you want to actually use them—by, you know, turning them on —you have to pay a monthly service charge for the privilege. The tl;dr on that is that the company was considering (Did they go through with it?

Automotive 72

Automotive Loyalty Programs Brands System 72

ECXO

DECEMBER 26, 2023

Also, I was happy to see a lot of new authors coming out of Europe, talking about CX, EX, and Design with very interesting perspectives. Using Behavioural Science in Marketing: Drive Customer Action and Loyalty by Prompting Instinctive Responses by Nancy Harhut. The books are not in order of preference; all are very good.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers).

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

ProProfs Chat

JULY 30, 2021

Image Source: Brand Master Academy. Your brand is what other people say about you when you are not in the room.”. – Jeff Bezos, founder of Amazon. Consider these crucial statistics: Accenture survey shows that 66% of customers value transparency as one of the most attractive qualities in a brand. What is Brand Perception?

Brands 111

Brands Net Promoter Score Social Media e-support 111

Comm100

MAY 1, 2018

Introduction. In the news and on social media, it seems like there’s a war raging between the generations. Baby Boomers have accused Millennials of ruining classic industries such as the golf industry , the diamond industry , and even the movie business. And managing these teams can be a very rewarding experience. Gain a Competitive Edge.

Management 103

Management How To Groups Financial 103

CSM Magazine

DECEMBER 20, 2016

Learn more from the CRM consulting perspective. Technology started to permeate customer experience management, from digital experience and call centers to loyalty program management and beyond. In 2016, the questions of ownership and business impact of customer experience management are still open.

Customer Experience 40

Customer Experience Government Chief Customer Officer Customer Journeys 40

Russel Lolacher

JULY 4, 2022

And I think he’s going to add a very interesting perspective to how we can sort of engage and connect with others to improve the employee experience. Repeatedly named on top CX expert lists over the years, including ICMI and others. Connect with Nate on his platforms: Linkedin. CX Accelerator. PLAY AND SUBSCRIBE. Google Podcasts.

Employee Experience 52

Employee Experience Connections Leadership Groups 52