UJET

DECEMBER 10, 2020

The UJET Virtual Agents. At UJET, we believe your customers should be able to speak naturally when interacting with AI. To deliver the highest level of customer satisfaction, we designed our UJET Virtual Agents with robust AI, ML, and NLP capabilities. Say hello to the UJET Virtual Agents : Virtual Agents are fully customizable.

Virtual Agent 72

Virtual Agent Customer Service Self Service Average Handle Time 72

UJET

SEPTEMBER 2, 2019

UJET leverages enterprise-grade compliance and security standards to secure its customers’ data. As part of our continuing effort to comply with GDPR and other data privacy and protection regulations, UJET has finalized its certification to both the EU-US Privacy Shield and the Swiss-US Privacy Shield. . These include: .

Data 78

Data Meeting Brands Company 78

CSM Magazine

FEBRUARY 11, 2020

UJET Inc. , Click here to Download a copy of the UJET report: Optimizing Channels for Customer Support. UJET’s data shows: 72% of respondents thought that texting in real-time with an agent would improve their support experience. Improving customer experience through new features and applications.

Tools 64

Tools e-support Transportation Report 64

Kustomer

AUGUST 13, 2020

Our strategic partnership with UJET does just that. In fact, according to UJET’s 2020 State of Customer Experience Report , 60% of contact center professionals said they lack confidence that their contact center data is being used effectively, and only 7% said that their technology stack is well integrated.

Customer Service 52

Customer Service Contact Center CRM Analysis 52

Kustomer

FEBRUARY 23, 2021

App Marketplace Provides Measurable Benefits To Brands and Partners. Fast Track to a Growing Marketplace: Partners can tap into new revenue streams with a comprehensive app development platform and resources to join an established marketplace of qualified buyers.

Connections 88

Connections Omni-Channel Tools CRM 88

Blake Morgan

SEPTEMBER 27, 2022

This is a sponsored guest post from UJET , written by Justin Robbins. . One of the best ways to get started is to partner with Marketing to help them address their top priorities. Maybe you’ve heard that contact centers provide three levels of value to a business: cost efficiency, customer satisfaction and loyalty, and strategic value.

Contact Center 59

Contact Center How To Survey Trends 59

Kustomer

JUNE 10, 2021

Vasili is the Chief Operating Officer at UJET, a partner of Kustomer, creating a product that delivers the ultimate experience for the modern consumer. The ultra-modern technology provided by Kustomer and UJET can help alleviate some of this pressure by offering the solutions to ticketing and CX problems. Is Voice Dead?

Contact Center 97

Contact Center Consumers Interaction CRM 97

ChurnZero

JANUARY 4, 2019

AI has been a buzzword for a while and many businesses jumped onto the bandwagon by integrating AI into the customer journey, but customers still want to deal with a human, particularly if they need advice or help with something complex that they cannot solve on their own (i.e. the stuff that Customer Success teams are really meant to do).

Customer Success 73

Customer Success Self Service Chief Customer Officer Trends 73

ChurnZero

JANUARY 4, 2019

AI has been a buzzword for a while and many businesses jumped onto the bandwagon by integrating AI into the customer journey, but customers still want to deal with a human, particularly if they need advice or help with something complex that they cannot solve on their own (i.e. the stuff that Customer Success teams are really meant to do).

Customer Success 49

Customer Success Self Service Chief Customer Officer Trends 49

SmartKarrot

JUNE 10, 2020

You will partner with them to identify their business goals, implement Amperity’s technology, build a roadmap to unlock business value by unlocking the power of their customer data, and help them embrace a new and better notion of customer identity across the organization.

Customer Success 10

Customer Success Roadmap Customer Journeys Customers 10

Kustomer

JANUARY 13, 2022

To successfully handle these complaints, Aziz has an entirely separate team from his regular CX pros, of skilled agents who strictly handle complaints. This way there’s no overlap between service agents and complaining customers are met with in-depth knowledge about their needs. Hi everybody at the Kustomer Now conference. Read More Hide.

Self Service 97

Self Service Omni-Channel Customers Social Media 97