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Do Your Customers Trust You? Here Are Four Secrets to Discover What They Really Think

Beyond Philosophy

So, today, I thought I would share the four things we advised Bob to do here on our NL, too. Bob is hoping to learn what level of trust exists between the two companies and wanted to know if we had any tips for determining that. .

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How to Make the Time Your Customers Wait Seem Fair

Beyond Philosophy

(Incidentally, if you are in a commoditized service and offer very little value that differentiates your experience from the competition, you probably need to go back to the first issue of my NL and start reading again from there. People are less likely to be okay with waiting for something they could get elsewhere without a wait.

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