Eptica

NOVEMBER 30, 2016

Date: Wednesday, November 30, 2016 The push for mobile customer service. It also means that brands can see exactly where people are in relation to their store, and can use this information to provide a personalized service that is likely to increase sales or overall loyalty. Published on: November 30, 2016.

Mobile Customer Service 48

Mobile Customer Service Customer Service Social Media Consumers 48

Michelli Experience

DECEMBER 6, 2016

Here are some random but interesting tidbits for your consideration: International Customer Management Institute’s research on business leaders suggests that 62% think mobile customer service is a competitive differentiator.

Customer Experience 100

Customer Experience Social Media Mobile Customer Service Consulting 100

Customers That Stick

NOVEMBER 10, 2014

Customers want to talk with us where they want to talk with us, and they want the experience to be seamless and consistent across channels. Based on current technological trends, it seems unlikely that this trend will weaken with time. Twenty four tips to make it easier for them.

Omni-Channel 147

Omni-Channel Tips Mobile Customer Service Trends 147

Joe Rawlinson

APRIL 25, 2018

You can also track and record conversations to identify trends and tailor your approach to customers accordingly. Basically, you can make a window to any of your services via a mobile app. Customers will love it. In fact, 75% of customers rely on the Internet and their smartphones when they shop.

Tools 114

Tools Automatic Callback Self Service Customer Service 114

Tricia Morris

MAY 18, 2015

While the voice of the customer may be heard less often over the phone, it is clearly stating a growing preference for digital engagement. According to the same Forrester survey referenced above, online community, virtual agent, mobile customer service, social media and live chat have also increased in usage.

Contact Center 40

Contact Center Self Service Customer Service eBook 40

ShepHyken

NOVEMBER 4, 2016

With the availability of smart features like click to call service on apps, millennials prefer to receive instant response to their queries. Real-time Assistance: Providing customer service through live assistance is one of the best ways to glorify your customer experience. Organizations.

Social Media 48

Social Media Mobile Customer Service Innovation Analytics 48

CSM Magazine

DECEMBER 2, 2015

This lags behind US figures of 23% and 20% respectively but, given US trends normally spread across the Atlantic, it highlights what may happen at Christmas 2016 in the UK. A significant minority of consumers are also using their smartphones to buy when they are in store.

Customer Experience 40

Customer Experience Retail Mobile Customer Service Online Experience 40