Magellan Solutions

JULY 29, 2021

The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . The lockdowns of the past year have accelerated the shift to greater automation in responding to inquiries to lenders, insurers, and telecom operators. Overloaded service agents. . Advanced Self-Service Tools.

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ViiBE Blog

JANUARY 22, 2021

Video assistance, on the other hand, has specific tools and functionalities, beyond basic video call features, designed to enhance field service operations and after-sales support. We are present in several sectors, including energy, retail, transport and mobility, construction, insurance, etc.

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ViiBE Blog

AUGUST 2, 2021

Call Center , Customer experience , Remote operations , Technology. Automotive , Construction , Energy , Insurance , SMB , Transport. The information provided by customer service is always accurate and up-to-date with the ever-changing industry environment, due to automatic system updates. ViiBE Blog. Natalia Barszcz.

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