Remove Call Center Experience Remove Insurance Remove Self Service Remove Virtual Call Center
article thumbnail

Empathetic AI Robots; A Threat Or A Treat In Telemarketing Philippines?

Magellan Solutions

The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . The lockdowns of the past year have accelerated the shift to greater automation in responding to inquiries to lenders, insurers, and telecom operators. Overloaded service agents. . Advanced Self-Service Tools.