Thematic

SEPTEMBER 12, 2021

Through comments in customer feedback surveys, social media conversations, call center dialogue, etc., Feedback analytics helps you transform all this text into meaningful themes and analyze the impact of these themes on your CX metrics. In this article, we’ll dive into how companies leverage customer feedback analytics.

Metrics 117

Metrics Analytics Feedback Effort Score 117

Thematic

JULY 14, 2021

com for two categories: Feedback Analytics Software and Enterprise Feedback Management. Thematic is rated as a High Performer after receiving higher ratings from verified user reviews, compared to other providers in the Feedback Analytics and Feedback Management categories.

Analytics 71

Analytics NPS Feedback Video 71

Thematic

DECEMBER 10, 2023

But it’s also qualitative data analysis which, in a business context, turns customer feedback into the kind of in-depth understanding that is invaluable in guiding a customer-centric company.  Customer stories can be transformed into actionable insights, fueling a CX experience that meets the user where they’re at.

Analysis 62

Analysis Data Social Media Feedback 62

Thematic

FEBRUARY 11, 2024

As someone who worked in AI and CX for many years I was really excited to hear that the industry is headed into the direction I envisioned when we founded Thematic. First, it’s hard not to compare two events. Both companies compete head to head with each other for customers. The rooms were large, comfy and high-tech enabled.

Conference 62

Conference NPS Hotels Self Service 62

SurveySensum

MARCH 3, 2022

11 best Voice of the Customer tools to listen to your customers effectively. – With Voice of the Customer tools. . VOC tools help you listen and comprehend the customer expectations, opinions, and feedback. And not just that, you can analyze the data and extract actionable insights to improve customer experience. .

Tools 52

Tools Multi-Channel Analysis Analytics 52

Thematic

OCTOBER 19, 2022

Unsound analysis Companies without research and insights experts on staff often resort to ad hoc data analysis. We all know the incredible success stories of product-led companies. Slack, Calendly and Zoom became household names almost overnight thanks to product-led growth. This is where customer-led growth comes in.

Strategy 71

Strategy Banking Metrics Analysis 71

Thematic

SEPTEMBER 22, 2021

While tools like Excel, Tableau and PowerBI crunch and visualize quantitative data with ease, there are no such mainstream tools for qualitative data. While tools like Excel, Tableau and PowerBI crunch and visualize quantitative data with ease, there are no such mainstream tools for qualitative data.

Analysis 111

Analysis Data Feedback Analytics 111