ShepHyken

NOVEMBER 20, 2020

He shares six tips and strategies to share with your team for improving the eCommerce customer experience. Poor customer service costs businesses over $75 billion a year in lost profits. These are critical goals, e.g. “ Achieve XX percent customer satisfaction rate. ”.

Ecommerce 144

Ecommerce Training Customer Service Net Promoter Score 144

ProProfs Chat

MAY 1, 2020

If you fail to acknowledge them when creating the best customer service training program for e mployees, you can end up facing consequences like: Losing more than 50% of customers who end up leaving because of poor customer service. Knowledge repository based company learning resources. Activities.

Customer Service Training 85

Customer Service Training Training Customer Service e-support 85

ProProfs Chat

DECEMBER 21, 2020

Communicate to your customers if the product or service has new features to offer. Always create and distribute informative content like tutorials, infographics to highlight the value and usage of products. The goal is to continuously strike the right chord with your customers. Build Useful Resources for Customers. “

Strategy 98

Strategy Loyalty Programs Customers Loyalty 98