Solvvy

NOVEMBER 30, 2022

Since Zoom acquired Solvvy earlier this year, many people have asked me why Zoom, a company that is the gold standard for team collaboration and meetings, would look to bring Solvvy’s advanced conversational AI technology and team into its portfolio. But Zoom Virtual Agent goes beyond understanding to resolution.

Virtual Agent 62

Virtual Agent Meeting Contact Center Chatbots 62

NobelBiz

APRIL 30, 2024

An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions. The integration of AI in call centers is transforming traditional approaches, allowing for more effective communication channels and operational efficiencies.

Call Center 105

Call Center Contact Center Chatbots Virtual Agent 105

NobelBiz

APRIL 30, 2024

An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions. The integration of AI in call centers is transforming traditional approaches, allowing for more effective communication channels and operational efficiencies.

Call Center 104

Call Center Contact Center Chatbots Virtual Agent 104

Interactions

SEPTEMBER 30, 2021

Patients today are involved in their healthcare journeys more than ever before. Healthcare organizations that have digitally transformed are reaping the benefits. Another healthcare organization saw a 20% increase in appointment attendance by sending out text reminders and obtaining confirmations.

Self Service 62

Self Service Healthcare How To Virtual Agent 62

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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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Call Experts

MAY 8, 2019

As technology advances and improves, experienced business experts are discovering that AI is the best tool for transforming the Digital Customer Experience. Chatbots or virtual agents can address a wide range of features and questions to provide relevant analysis and efficient protocol. 39% rise in digital sales.

Customer Experience 65

Customer Experience Call Center Contact Center Conference 65

CSM Magazine

MARCH 15, 2024

From healthcare to financial services, gaming, retail, and insurance, we’ve seen firsthand how AXP empowers organisations to transform their customer experience (CX) operations. And it all integrates seamlessly with other best-of-breed technologies. For existing Avaya customers, the path is even clearer.

Customer Experience 52

Customer Experience Virtual Agent Omni-Channel Healthcare 52