Thematic

FEBRUARY 11, 2024

Given that Adobe combines a variety of both B2C and B2B brands, their team had to design a complex solution that uses AI/ML, drives discovery and action, improves products and processes while closing the feedback loop with customers. That said, he thinks that inventing NPS is the biggest mistake he ever made.

Conference 62

Conference NPS Hotels Self Service 62

Beyond Philosophy

NOVEMBER 19, 2014

Sainsbury’s Christmas ad is an excellent example of using emotions to create a connection and brand promise with Customers, an essential first step to an excellent Customer Experience. If you enjoyed this post, you might be interested in the following blogs: Emotionally Engagement and Brand Loyalty: Procter and Gamble Gets it, Do You?

Net Promoter Score 125

Net Promoter Score Social Media Conference Customer Centricity 125

C Space

MARCH 19, 2020

The Brand Move Roundup – March 19, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Chris Nurko. Chief Innovation Officer, C Space.

Brands 40

Brands Hotels Sports Government 40

Think Customers

MARCH 21, 2023

Youtuber and former NASA engineer Mark Rober illustrated the power of connectivity with a science demonstration, releasing thousands of balloons at once to earn a spot in the Guinness World Book of Records. CX and EX, not one or the other Malala Yousafzai speaks at the Qualtrics X4 Summit. she told Customer Strategist Journal.

Report 52

Report Airlines Healthcare Transportation 52

Customer Alignment

NOVEMBER 21, 2017

Why is it then that seemingly every week there is news about another brand that is opening a physical brand experience space for its customers when many agree with Gartner’s belief that “By 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human”? A flagship brand expereince space.

Brands 40

Brands Automotive Retail Fashion 40

Kustomer

APRIL 30, 2020

About, back in December, 2017, you know, as is my one from time to time, I was in the pub with my friend O’Sheen drinking a couple of pints of Guinness and I was having a bit of a rant about the state of the experience and service and experience sort of space. And it made me think about where does, where did punk come from?

Strategy 64

Strategy Customer Service Customer Experience Connections 64