Using Customer Effort Score to Improve Retention: Three Creative Examples from CX Leaders
Wootric CX Blog
DECEMBER 8, 2019
Traditionally used to assess and improve support interactions, CES is now guiding improvements in onboarding in the SaaS sector, driving customer-centric culture in healthcare and more. Upon ‘graduating’ from each phase, Dave triggers a CES microsurvey focused on objectives for each chapter of learning to the project leads.
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