InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. More on this later.)

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

Optimove

JULY 19, 2022

The hospitality industry is back. With millions of us reaching for our passports and planning a long-overdue getaway, the hospitality sector is expected to grow from $3.9 Just a 5-minute wait at check-in can reduce guest satisfaction by 50% (Hospitality.net) but worry not, we have some ideas to help reduce wait times by up to 20%.

Hotels 52

Hotels Marketing Guest Experience Travel 52

Comm100

AUGUST 23, 2018

This reduces wait time and empowers agents to become specialized in more advanced queries. In 2018, video customer service is being adopted in industries such as healthcare, travel, and hospitality. This is especially useful for patients who have a hard time leaving the house, either due to a physical or mental health issue.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100