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Free Webinar: Top Customer Care Trends for 2022

CSM Magazine

Is your customer care strategy prepared to meet the demands and overcome the challenges of 2022? To help you stay informed and ready to tackle the year ahead, Reuters Events have teamed up with Hootsuite to bring you their latest webinar – And you’re invited! Göran van Hese, Customer Care SC Leader Global, Hootsuite.

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7 Advertising Strategies That Can Work During A Slowdown

SurveySparrow

You see, when you invest in advertising and show up in front of your customers during a crisis, they’ll remember your brand. And when everything ends, and your customers gain money, they’ll go to your company first. . This will create a positive, kind, empathic brand image in front of your customers.

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Contact Center Performance: Mastering the Art of Transformation

NobelBiz

In this article, we’ll explore actionable strategies that will help you revolutionize your contact center’s performance and create experiences that leave customers raving. Watch the entire on-demand Webinar episode here. Embrace modern solutions that streamline operations and ensure smooth communication across channels.

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The High Cost of Low Agent Retention + NEW AUDIBLE VERSION

Lithium

Losing and hiring frontline customer care agents can cost more than a few lost customers Can you afford to lose more? As Marketplace puts it in a July 2022 article: " Now, Pollak [Julia Pollak, chief economist at job site Zip Recruiter] said, the mood might be shifting. The Reality of Working as a Care Agent.

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Top 10 Yext alternatives | Online Reputation Management

SurveySparrow

But is Yext a bed of roses for its customers? The 10 Yext Alternatives To Make Your 2022 Better! Here are the 10 Yext alternatives to make your 2022 better; #1 SurveySparrow. of customers will likely purchase from a brand after reading its online reviews. Sign up here for FREE to use this reputation management software!

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The High Cost of Low Agent Retention

Lithium

Losing and hiring frontline customer care agents can cost more than a few lost customers. As Marketplace puts it in a July 2022 article: " Now, Pollak [Julia Pollak, chief economist at job site Zip Recruiter] said, the mood might be shifting. The Reality of Working as a Care Agent. Can you afford to lose more?

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Contact Center Solutions: 12 Reasons Why An Upgrade Is A Must & Why It’s Essential For Your Success!

NobelBiz

These solutions are increasingly more than simply a tool for making and receiving calls, as they improve customer experience, agent experience, key performance indicators, and more. Why do you need to upgrade to a top cloud-based contact center solution? On top of that, improvements were a common source of extra, considerable costs.