experience-as-a-service 
Alida
SEPTEMBER 16, 2019
Therefore, customer voice and experience need to be front and center in every organization. It’s imperative to have customer experience as a clearly articulated goal across the business and to solicit customer insights that are shared organization-wide to meet that goal. Without customers, a business doesn’t mean much.
Natalie Petouhof
AUGUST 15, 2022
Listen as we interview Lori Bocklund , an influential consultant, and Dr. Natalie about the key takeaways from chapters 6-9, focusing on the Four Systems of Experience Orchestration and how technology is enabling Experience as a Service. The post The Path Towards Experience as a Service appeared first on Dr Natalie News.
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InMoment XI
APRIL 25, 2024
Did you know that over half of financial services consumers say they have low trust in their provider? Financial services providers are tasked with a unique challenge. Why Reputation Management Matters in the Financial Service Industry? And, of those consumers, only 34% of them would recommend their brand to friends and family.
InMoment XI
APRIL 24, 2024
In the dynamic landscape of healthcare, where patient care is paramount, the role of healthcare contact centers has emerged as a vital component in ensuring seamless communication and efficient service delivery. What is a Healthcare Contact Center?
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Verint is named an Exemplary Leader in the 2023 Customer Experience Management Value Index by Ventana Research. In the complex ecosystem of CX tools developed for disparate use cases, metrics, and processes, Verint ranked as Exemplary through thorough analysis of product and customer experience in the Index.
Avaya
FEBRUARY 25, 2019
Businesses need to equip their contact centers with the ability to deliver tailored services that tap the features and functionality of mobile devices and the networks serving them. That’s why this week’s Mobile World Congress event in Barcelona promises to be one of the most attended ever. And did you know that in the U.S.,
InMoment XI
MARCH 27, 2024
With online reviews, social media comments, and public customer feedback making a major impact on the reputation of automotive businesses — car dealerships, auto repair shops, service centers, parts retailers, etc. 67% of consumers see reviews as influential when choosing a new auto service. Automotive consumers visit an average of 4.2
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. Don't miss this exclusive event!
Speaker: Vicki Brackett, Author and COO of Sinousia
To provide a better customer experience, build brand loyalty and increase your revenue and bottom line, keeping your employees engaged is critical. The most important asset of any call center are the employees. This can be hard to do. Even when you feel like you have this nailed down, your tactics could become stale.
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New research reveals 92% of business leaders would like to provide additional training to their customer service representatives. Soft skills training stands out as a priority area of investment and/or improvement.
Speaker: Kristina Evey, Customer Experience Expert and Consultant
As self-service as a customer preference continues to grow, it's more important than ever that we assess the amount of support being given to our customer service reps. Is there a way to find the right balance between self-service and support? Tune in on August 1st and you will learn about methods such as: Bootcamp Training.
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In today's competitive business landscape, customer experience (CX) has emerged as a critical differentiator. Companies are increasingly investing in CX services to optimize customer satisfaction, drive customer loyalty, and ultimately, enhance their bottom line.
Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.
You’re feeling the pressure of keeping your employees engaged and improving your customer experience, but you’re not sure if you’re ready or even know how to make a smooth transition to a contact center. What are the benefits of outsourcing your customer service? Is your business ready to outsource? What are your next steps?
Speaker: Hillary Curran, Head of Customer Experience, Guru
So much of today’s customer experience happens online. The digital communication experiences you provide your customers can have a make-or-break impact on their opinions of your product and services, as well as your brand. So, what things must you consider when crafting an ideal digital communication experience?
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Agent Experience. AI / Self-Service. As contact center needs and pain points have evolved, so have contact center buying processes. This guide covers: Omnichannel & Inbound. This guide covers: Omnichannel & Inbound. Workforce Engagement Management. And more.
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