Reduce Customer Churn: 5 Ways to Understand At-Risk Customers
Experience Investigators by 360Connext
JUNE 22, 2021
Or maybe they have been trying to share feedback , but don’t feel heard. Those moments are sometimes more tied to the customer’s life events like moving, buying a house, or needing different options. Ask for input – don’t just offer training or webinars that are solely product-centered. Others might be motivated by gamification.
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