CSM Magazine

DECEMBER 8, 2016

The latest results of the Net Happiness Score survey of the MSPA (Mystery Shopping Providers Association) Europe of 43,775 stores show a decline in the quality of employee engagement, with an average score of 31%, compared to 34% last quarter. The good news is that some UK businesses are taking action and bucking the trend.

Survey 0

Survey Engagement Entertainment Employee Engagement 0

SurveySensum

NOVEMBER 23, 2023

The landscape of digital customer interactions is expanding, offering businesses a multitude of touchpoints to engage with their clientele. Now, these experiences have become the norm, and many customers wouldn’t expect any less from businesses. This alone is enough to justify the need for digitizing customer experience.

Customer Experience 52

Customer Experience e-support Strategy Customer Expectations 52

NetBase

MAY 7, 2020

And while many European companies have been creative and withstood the first economic shockwave, the longer lasting effects and loss of consumer confidence is expected to drive recessionary behavior, including: Increased price sensitivity. Higher digital engagement. In the U.S., But when they do open, will people come?

Retail 71

Retail Consumers Social Media Government 71

customer sure

NOVEMBER 9, 2017

If you’re doing business in Europe, you’ve probably caught wind of a major new piece of legislation, the GDPR, landing on the 25th May 2018. Full GDPR compliance for your entire organisation is a job for your Data Protection Officer, but we’ll help you make sense of the tiny bit of it which relates to sending satisfaction surveys.

Customer Satisfaction 59

Customer Satisfaction Survey How To Feedback 59

SurveySparrow

NOVEMBER 26, 2021

Their responsibility is to look after the very people that ensure it: the employees. Recruiting effectively, ensuring employee engagement, keeping an eye on staff retention – these are just a few of their tasks. Oversee employee experience journeys from pre-hire to retire with embedded forms. Signup for Free.

Software 52

Software Employee Engagement Self Service System 52

Currency Alliance

FEBRUARY 26, 2019

The reality is that there are a lot of people slapping each other’s backs about incremental gains, while most brands still have less than 1/3 rd of customers active in their loyalty programs. Every sector is different, but if your customer engagement levels are not in the top 10% of your industry, you have work to do.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Thematic

JUNE 3, 2021

You have decided to collect feedback from your customers via a survey tool. Or, you might be looking for a new survey tool, because you are unhappy with your current setup. There's no shortage of survey solutions and customer feedback management platforms. How often will you survey? This can become overwhelming.

Survey 62

Survey Tools Customer Experience Measurement 62