inmoment
JUNE 22, 2020
Knowing that employee morale was essential to retention and brand advocacy, the casino’s executive team reached out to each and every furloughed employee via email, phone or text to check in one-on-one and let them know that they hadn’t been forgotten. This strategy is essential for successful employee engagement for several reasons.
Alida
APRIL 28, 2016
If the image that you project doesn’t accurately reflect your culture, current and former employees will call you out. RELATED: Read the Authenticity Handbook for real-world examples of companies that are building genuine trust with their customers and employees. . Engage with empowered employees.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Think Customers
NOVEMBER 9, 2023
And right now, 59% of customer service reps are at risk of burnout, including 28% who are at risk of severe burnout, according to Jeff Toister, author of the Service Culture Handbook. Support your employees by making mental health tools available as part of your company’s employee experience program.
CSM Magazine
DECEMBER 21, 2022
Employee onboarding is becoming a critical part of every organization. A structured onboarding program leads to higher productivity levels, enhances employee engagement, and, most importantly, helps retain top talent. Effective onboarding allows your employee to start this new career phase with positivity and enthusiasm.
Experience Investigators by 360Connext
JUNE 24, 2015
It’s more than a manifesto and detailed enough to be a handbook, so read on to see why you should pick it up ASAP! I had the pleasure of reading Jeanne Bliss’s new book, Chief Customer Officer 2.0 , and can’t wait to tell you why you should read it! Pioneering the Role of CCO.
OpinionLab
JULY 15, 2016
Just as effectiveness, ease and emotion are key elements of a positive customer experience; mastery, autonomy and purpose are key elements of a positive employee experience. I’ve long been a proponent of employee empowerment and purpose-driven employee engagement.
ProProfs Chat
SEPTEMBER 20, 2019
To make customer service worse, British Airways replied something straight out of things that you should never say on “Twitter handbook” . Reduces Employee Attrition Rate. Employee engagement is critical to reducing the employee attrition rate. It is Glassdoor.
Expert insights. Personalized for you.
75 
Let's personalize your content