InMoment XI
OCTOBER 17, 2013
The recent advancements in technology that enable us to find patterns and correlations in data are amazing. From big data to data mining, the possibilities are almost endless. VoC professionals should embrace and leverage these tools for their benefit, but recognize this is only half of what is required. The other half of their job.
Customer Input
OCTOBER 17, 2013
'Recent studies show loyalty programs are not effective at creating customer loyalty, but customer experience improvements are.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Service Untitled
OCTOBER 15, 2013
'The buzz phrase “social listening,” also known as social media monitoring, can help organizations and businesses be more effective and build stronger brand relationships. For those of you who are unfamiliar with the concept, media marketing software combines both monitoring and analytics to help us listen, understand, and engage. Through Facebook and Twitter, conversations can be measured to help attract new customers, and ultimately these customers can become advocates helping our
Brad Cleveland Blog
OCTOBER 14, 2013
How does providing a great customer experience impact a company’s results? According to a study by Watermark Consulting, customer experience leaders generated a return three times higher on average than the S&P 500 index. Laggards trailed the index significantly. The study covers a six-year period, from 2007 through 2012.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
InMoment XI
OCTOBER 17, 2013
The recent advancements in technology that enable us to find patterns and correlations in data are amazing. From big data to data mining, the possibilities are almost endless. VoC professionals should embrace and leverage these tools for their benefit, but recognize this is only half of what is required. The other half of their job.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Customer Interactions
OCTOBER 17, 2013
'There are few industries that spend more on physical security than retail banking. With hundreds or even thousands of branches to secure and protect, banks invest in all types of technologies, from CCTV and access control to fire alarm and vault management systems. Monitoring and managing these systems across the enterprise can be costly as well. And, mergers and acquisitions can create new complexities, as the ‘parent’ bank is faced with either absorbing the other bank’s lega
Brad Cleveland Blog
OCTOBER 14, 2013
How does providing a great customer experience impact a company’s results? According to a study by Watermark Consulting, customer experience leaders generated a return three times higher on average than the S&P 500 index. Laggards trailed the index significantly. The study covers a six-year period, from 2007 through 2012.
InMoment XI
OCTOBER 17, 2013
The recent advancements in technology that enable us to find patterns and correlations in data are amazing. From big data to data mining, the possibilities are almost endless. VoC professionals should embrace and leverage these tools for their benefit, but recognize this is only half of what is required. The other half of their job.
InMoment XI
OCTOBER 16, 2013
Research agencies typically differentiate between business-to-business and business-to-consumer sectors. Why? B2B specialists tend to be the ugly ducklings that represent a relatively small portion of the overall business. Moreover, market research and CEM in consumer markets is supposed to be more developed and professional as well as more advanced in terms of methods and techniques.
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
InMoment XI
OCTOBER 16, 2013
Research agencies typically differentiate between business-to-business and business-to-consumer sectors. Why? B2B specialists tend to be the ugly ducklings that represent a relatively small portion of the overall business. Moreover, market research and CEM in consumer markets is supposed to be more developed and professional as well as more advanced in terms of methods and techniques.
InMoment XI
OCTOBER 16, 2013
Research agencies typically differentiate between business-to-business and business-to-consumer sectors. Why? B2B specialists tend to be the ugly ducklings that represent a relatively small portion of the overall business. Moreover, market research and CEM in consumer markets is supposed to be more developed and professional as well as more advanced in terms of methods and techniques.
InMoment XI
OCTOBER 14, 2013
Again this week my colleague Dr. David Ensing has done an excellent job in cooking up some thought-provoking food for thought when it comes to consumer review sites. Can they be trusted? Those marketing to the automotive industry, and individuals within the manufacturers who are using these sites for research, may need to heed some. View Article.
InMoment XI
OCTOBER 14, 2013
Again this week my colleague Dr. David Ensing has done an excellent job in cooking up some thought-provoking food for thought when it comes to consumer review sites. Can they be trusted? Those marketing to the automotive industry, and individuals within the manufacturers who are using these sites for research, may need to heed some.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
InMoment XI
OCTOBER 14, 2013
Again this week my colleague Dr. David Ensing has done an excellent job in cooking up some thought-provoking food for thought when it comes to consumer review sites. Can they be trusted? Those marketing to the automotive industry, and individuals within the manufacturers who are using these sites for research, may need to heed some.
Expert insights. Personalized for you.
200 
Let's personalize your content