InMoment XI
DECEMBER 12, 2012
Join us as we welcome Cole Nussbaumer, people analytics expert at Google on Allegiance BlogTalkRadio. In this interview, Cole discusses best practices regarding data reporting and dashboard design.
Service Untitled
DECEMBER 12, 2012
The National Retail Federation estimates the average jolly holiday shopper will conservatively spend $750 for family and friends this season. Of course that includes gifts, decorations, and greeting cards which we all like to share as the joys of the season take over our common sense. What we don’t like however, are problems with the merchandise or services we purchase.
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Pretium Solutions
DECEMBER 12, 2012
Recently, one of our long-time professional friends asked us for guidance and suggestions about a customer service initiative which had been rolled out the previous year throughout his organization. His company, an equipment manufacturer, is a global industry leader in a variety of product lines. They enjoy a #1 or #2 ranking in most of the markets in which they compete.
Customer Interactions
DECEMBER 14, 2012
'It has now been about half a year since I moderated my first PSIM workshop. I’ve run seven of them to date. Participants have run the gambit from consultants and integrators to utilities, oil and gas, banks, transit operations, cities, entertainment companies, police and fire departments, airports, and emergency management professionals. When we first came up with the concept of the workshops, we knew we didn’t want to do the typical roadshow with sales presentations and product dem
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
InMoment XI
DECEMBER 12, 2012
This is an open invitation to have you join our upcoming blog talk radio show live, on-air this Friday the 14th at 4pm Mountain (6pm Eastern). I'll be chatting with Porter Williams and Jacob Bauer of HireVue, a leading provider of Digital Interview services, which serves companies such as Wal Mart, Starbucks and Nike.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
DECEMBER 12, 2012
This is an open invitation to have you join our upcoming blog talk radio show live, on-air this Friday the 14th at 4pm Mountain (6pm Eastern). I'll be chatting with Porter Williams and Jacob Bauer of HireVue, a leading provider of Digital Interview services, which serves companies such as Wal Mart, Starbucks and Nike.
InMoment XI
DECEMBER 12, 2012
Join us as we welcome Cole Nussbaumer, people analytics expert at Google on Allegiance BlogTalkRadio. In this interview, Cole discusses best practices regarding data reporting and dashboard design.
InMoment XI
DECEMBER 12, 2012
This is an open invitation to have you join our upcoming blog talk radio show live, on-air this Friday the 14th at 4pm Mountain (6pm Eastern). I'll be chatting with Porter Williams and Jacob Bauer of HireVue, a leading provider of Digital Interview services, which serves companies such as Wal Mart, Starbucks and Nike.
InMoment XI
DECEMBER 11, 2012
It’s amazing how life events can cause you to do things you wouldn’t ordinarily do. Such was the case a few weeks ago when we got a wake up call courtesy of our oldest son. But, it has application to the auto industry. Enjoy the posting and let me know what you think. Chris. View Article.
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InMoment XI
DECEMBER 11, 2012
Michael Allenson just launched his first in a series of monthly articles for Survey Magazine. His column “Survey Says” features CEBenchmarks–a new approach to gathering benchmark data for customer experience research. To kick it off, Michael questions: Do consumers from different economic standing, different life situations, etc. have different expectations of the companies they do business.
InMoment XI
DECEMBER 11, 2012
It’s amazing how life events can cause you to do things you wouldn’t ordinarily do. Such was the case a few weeks ago when we got a wake up call courtesy of our oldest son. But, it has application to the auto industry. Enjoy the posting and let me know what you think. Chris.
InMoment XI
DECEMBER 11, 2012
Michael Allenson just launched his first in a series of monthly articles for Survey Magazine. His column “Survey Says” features CEBenchmarks–a new approach to gathering benchmark data for customer experience research. To kick it off, Michael questions: Do consumers from different economic standing, different life situations, etc. have different expectations of the companies they do business.
InMoment XI
DECEMBER 11, 2012
It’s amazing how life events can cause you to do things you wouldn’t ordinarily do. Such was the case a few weeks ago when we got a wake up call courtesy of our oldest son. But, it has application to the auto industry. Enjoy the posting and let me know what you think. Chris.
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InMoment XI
DECEMBER 11, 2012
Michael Allenson just launched his first in a series of monthly articles for Survey Magazine. His column “Survey Says” features CEBenchmarks–a new approach to gathering benchmark data for customer experience research. To kick it off, Michael questions: Do consumers from different economic standing, different life situations, etc. have different expectations of the companies they do business.
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
Pretium Solutions
DECEMBER 12, 2012
Recently, one of our long-time professional friends asked us for guidance and suggestions about a customer service initiative which had been rolled out the previous year throughout his organization. His company, an equipment manufacturer, is a global industry leader in a variety of product lines. They enjoy a #1 or #2 ranking in most of the markets in which they compete.
Pretium Solutions
DECEMBER 12, 2012
Recently, one of our long-time professional friends asked us for guidance and suggestions about a customer service initiative which had been rolled out the previous year throughout his organization. His company, an equipment manufacturer, is a global industry leader in a variety of product lines. They enjoy a #1 or #2 ranking in most of the markets in which they compete.
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