Magellan Solutions

MAY 31, 2020

The pandemic has swept the globe and changed the lifestyles of many. To quell this pandemic, people around the world are forced to stay indoors and observe social distancing. This has crippled many industries and made certain services inaccessible. However, it has also given rise to an all-time high demand for telemedicine services. The demand for telemedicine and other related telehealth services was not very high before the pandemic.

Healthcare 52

Healthcare Hospitality Training Technology 52

Russel Lolacher

MAY 31, 2020

How can you convince a C-suite executive to put their money where their proverbial mouth is and really, truly invest in customer-centricity? To actually show, and not just tell, everyone they listen and and improve their organization to help their customers. It is fairly common sense that for an organization to be healthy and have longevity, it must serve its customers… but what’s in a vision or mission statement isn’t always in practice.

How To 52

How To Exercises Customer Centricity Leadership 52

Confirmit

MAY 31, 2020

BOI Payment Acceptance (BOIPA) launched our Voice of Customer (VoC) program in 2016 as a key component of our customer strategy. Together with our CX management partner W5, we started by identifying the relevant parts of the customer lifecycle we needed to measure and track. We prioritized the ‘Recently Onboarded’ and ‘In Life’ journey stages.

Voice of Customer 52

Voice of Customer Measurement Feedback Course 52

Russel Lolacher

MAY 31, 2020

How can you convince a C-suite executive to put their money where their proverbial mouth is and really, truly invest in customer-centricity? To actually show, and not just tell, everyone they listen and and improve their organization to help their customers. It is fairly common sense that for an organization to be healthy and have longevity, it must serve its customers… but what’s in a vision or mission statement isn’t always in practice.

How To 52

How To Exercises Customer Centricity Leadership 52

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

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