Beyond Philosophy

NOVEMBER 25, 2023

My client is disappointed with their results. Their experience improvement efforts have been successful, but not as wildly successful as they had hoped. When my client shared this with me on a recent call, I was neither surprised nor perplexed about what was going on with them. Getting the whole organization to embrace the customer requires more than most organizations think.

Customer Centricity 78

Customer Centricity Customers Resources Customer Experience 78

SurveySparrow

NOVEMBER 25, 2023

Running a business is so much like managing complex machinery. Right? We want it to be a smooth sail, but challenges are inevitable. What do you do when you face the complexities of cash flow challenges? When it comes to commerce, the financial realm can either propel your company forward or present you with hurdles. Amidst all this lies a silent but vital instrument, DSO, or Days Sales Outstanding.

Sales 52

Sales Policies Financial Strategy 52

Doing CX Right

NOVEMBER 25, 2023

How can you create effortless experiences that customers love? Stacy Sherman and David Avrin reveal keys to being “ridiculously easy” for customers. Learn why convenience trumps quality, how empowering staff leads to profit, and tools to uncover friction points to attract and retain customers in a competitive landscape. The post How to Make Your Business Ridiculously Easy to Work With appeared first on Doing CX Right.

How To 52

How To Tools Customer Experience Customers 52