InMoment XI

MARCH 21, 2016

Our most recent metrics indicate that more than one fourth of respondents take surveys on mobile devices these days! To get accurate results, it is necessary to optimize content for mobile use. Check out this step-by-step guide on a few ways to create an optimized experience for a Net Promoter Score® question across any device. View Article.

Net Promoter Score 200

Net Promoter Score NPS Metrics Survey 200

Experience Matters

MARCH 21, 2016

In a recent speech I gave at the Customer Experience Professionals Association (CXPA.org) CustomerSpark event in Dallas, I talked about the importance of focusing on emotion. Give that we’ve called 2016 “The Year of Emotion,” this will be a popular topic for Temkin Group this year. Here’s a short snippet from my speech where I discuss the […].

Connections 183

Connections Video Customer Experience Professionals Groups 183

InMoment XI

MARCH 21, 2016

Our most recent metrics indicate that more than one fourth of respondents take surveys on mobile devices these days! To get accurate results, it is necessary to optimize content for mobile use. Check out this step-by-step guide on a few ways to create an optimized experience for a Net Promoter Score® question across any device.

Net Promoter Score 200

Net Promoter Score NPS Metrics Survey 200

Steve DiGioia

MARCH 21, 2016

you've got big shoes to fill if you want to be the boss This original article was written by Steve DiGioia. They just hired some hotshot new manager…thinks he’s going to shake-up the place. Maybe, maybe not. Only time will tell. He lines his office walls with photos, awards and commendations from local newspapers and businesses. His desk is covered with assorted trinkets and babbles.

Policies 179

Policies Leadership Management Company 179

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

InMoment XI

MARCH 21, 2016

Our most recent metrics indicate that more than one fourth of respondents take surveys on mobile devices these days! To get accurate results, it is necessary to optimize content for mobile use. Check out this step-by-step guide on a few ways to create an optimized experience for a Net Promoter Score® question across any device.

Net Promoter Score 200

Net Promoter Score NPS Metrics Survey 200

Help.com

MARCH 21, 2016

Forget everything you think you know about millennials. Generation Z is on the rise and will soon be taking over the consumer market. But what do we really know about them? Marketers have been researching how to connect with Gen Z for years and have identified the group as screen addicts with short attention spans.

Customer Experience 125

Customer Experience Groups Connections Consumers 125

Beyond Philosophy

MARCH 21, 2016

Hiring people is one thing. Getting them engaged about their employee experience after they are hired is something else. However, in the job market we find ourselves in 2016, the two activities are critically important and intrinsically linked. The job market conditions are changing. Fortune ran an article at the end of last year that said, “It looks like the ‘jobless recovery’ has finally breathed its last breath.

Social Media 95

Social Media CEM Employee Engagement Employee Experience 95

Help.com

MARCH 21, 2016

Forget everything you think you know about millennials. Generation Z is on the rise and will soon be taking over the consumer market. But what do we really know about them? Marketers have been researching how to connect with Gen Z for years and have identified the group as screen addicts with short attention spans. But soon this group of consumers will soon have all of the buying power.

Customer Experience 109

Customer Experience Social Media Omni-Channel Airlines 109

Wired and Dangerous

MARCH 21, 2016

We are in the peak of the season of hyperbole. Spend a few minutes listening to the scream of the media and you learn, according to some pundit, every candidate is a saint, insane, or Satan. You finally dull the drone of the drivel by changing channels or simply ignoring the junk. What do you do with customer complaint magnification? How do you ferret out certainty from behind the customer’s emotional camouflage?

Social Media 76

Social Media Sports Banking Groups 76

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Think Customers

MARCH 21, 2016

This weekend's NCAA Men's Division I Basketball Championship games resulted in improbable upsets and jaw-dropping plays. Whether it's Gonzaga's win or Michigan State's loss, March Madness ended with a lot of surprises. Many of your employees are checking their brackets this morning and either celebrating their wins or licking their wounds. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Employee Engagement 50

Employee Engagement Customer Engagement Engagement Customers 50

Bob Hayes

MARCH 21, 2016

Businesses assess the attitudes of their customers using customer surveys. The purpose of these surveys, typically conducted annually, is to help companies maintain or improve the quality of the customer relationship. The quality of the customer relationship is typically indexed by a few key questions, each measuring something important about the health of the customer relationship.

Metrics 45

Metrics Customer Satisfaction Study B2B 45

Customer Interactions

MARCH 21, 2016

Together, NICE and Capgemini are empowering public sector organizations to consistently deliver the perfect customer experience and reduce costs, by improving back-office process speed and efficiency. In a new video, NICE Regional VP Sales of UK & Ireland, Rowland Adshead, explains how.

Video 29

Video Sales Customer Experience Customers 29

Forrester's Customer Insights

MARCH 21, 2016

Last week, I had the opportunity to attend a teleconference highlighting IBM Watson's success stories over the past year. Most of them are under NDA, so I can't go into the details, but I will say they covered an incredibly broad range of use cases. One use case that I was hoping they would cover and didn't was content analytics for marketing, aka "quantent.".

Analytics 24

Analytics Data Marketing Customers 24

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Communication