Adrian Swinscoe

SEPTEMBER 17, 2023

Today’s interview is with Micah Peterson, a member of the founding team and the VP of Product Management at ProcedureFlow, the next-generation knowledge management software that […] The post Interview with Micah Peterson of ProcedureFlow first appeared on Adrian Swinscoe.

Software 98

Software Management 98

Eptica

SEPTEMBER 17, 2023

Date: Thursday, September 21, 2023 Author: Pauline Ashenden - Demand Generation Manager Use Dynamic Customer Engagement to deliver proactive customer service Published on: September 21, 2023 Author: Pauline Ashenden - Demand Generation Manager Gartner’s Dynamic Customer Engagement (DCE) framework helps companies provide more proactive customer service.

Customer Engagement 62

Customer Engagement Engagement Customer Service Customers 62

West Monroe

SEPTEMBER 17, 2023

Following previously hot consumer pushes in VR and crypto, it’s valid to be skeptical of the most recent fad in the business world: generative artificial intelligence (Gen AI). Since you’re not wearing VR goggles today to engage with customers, it’s safe to say you made the right decision in not overturning your sales organization to a virtual sales process.

Sales 52

Sales Marketing How To Effort Score 52