Beyond Philosophy

JULY 29, 2023

18 months. That was the timeline Colin gave himself to move from a sales job to a general manager post. It was a long time ago now, the kind of thing one remembers when they look back over a decades-long career. However, it also worked. Colin did make that transition, moving throughout departments and learning new skills, and always with the goal of moving to general manager.

Course 78

Course Connections Sales Strategy 78

Doing CX Right

JULY 29, 2023

Tiffani Bova, Global Growth Evangelist at Saleforce, and Stacy Sherman explain how to gain a competitive advantage with the right "Experience mindset." The post Gaining a Competitive Edge With The Right “Experience Mindset” appeared first on Doing CX Right.

Competitive Advantage 52

Competitive Advantage How To Employee Experience Customer Experience 52

Blake Morgan

JULY 29, 2023

There’s a strong connection between investing in customer experience and increasing the bottom line. But what happens to CX budgets during economic uncertainty, inflation, and changing customer priorities? In 2023, many companies are looking for ways to cut costs and tighten their purse strings, and many ( 55% ) customers have limited their non-essential spending.

Customer Experience 52

Customer Experience How To Contact Center Chatbots 52