GetFeedback

FEBRUARY 21, 2021

From customer service to customer satisfaction and loyalty, here are 14 quotes to motivate you to deliver a great experience.

Customer Satisfaction 286

Customer Satisfaction Loyalty Customers Customer Service 286

SurveySparrow

FEBRUARY 21, 2021

The Alarm rang with all its might, and I hit the snooze button once again, for the 100th time in a row. Rubbing my eyes groggily, I glanced at the time – 10:25 AM. “Wait a minute. Don’t I have a Zoom meeting at 10:30 AM?” I realized I had woken up late again. In a sleep-induced haze, I rolled out of my cozy bed and plopped myself in front of the laptop, just in the nick of time to join the daily scrum meeting on Zoom. .

Exercises 52

Exercises How To Survey Conference 52

GetFeedback

FEBRUARY 21, 2021

Everything you need to know about the customer service experience and how to optimize it.

Customer Service 195

Customer Service Customer Experience Customers How To 195

Magellan Solutions

FEBRUARY 21, 2021

Mortgage Outsourcing Is An Essential Tool for Lenders . The mortgage industry shifts like any industry. Lenders must focus their efforts to develop their business. Not drown in time-consuming and repetitive tasks. . Inconsistent demands in the housing industry prompts lenders to look for effective solutions. To keep up with the changing demands and keep the business up-and-running efficiently.

Banking 52

Banking Customer Retention Consulting Industry 52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Plantt

FEBRUARY 21, 2021

Customer Success Managers have a direct communication line with the customer, allowing them to ask the right questions to get relevant answers. Here are the top 32 questions every CSM should ask that can help them gain valuable insights.

Customer Success 52

Customer Success Management Communication Customers 52

Bob Hayes

FEBRUARY 21, 2021

Results of a survey of data professionals show that different data roles engage in different activities while at work. Data Scientists indicated that three activities make up an important part of their work, the most across all data roles. The top activities across all data roles were related to analyzing data to influence decisions and building prototypes.

Data 75

Data Sports Software Report 75

Qualtrics

FEBRUARY 21, 2021

We’ve heard of them before, but what does a mystery shopper do and how can they drive customer experience improvements? What is a mystery shopper? A mystery shopper, or a secret shopper, is a person who is hired to audit a company to see if they meet standards. They can take on the role of a customer and feedback on their experience, or they can observe and provide a score.

Customer Experience 29

Customer Experience Hotels Retail Survey 29