Playvox

JANUARY 30, 2024

There’s more to engaging, motivating, and empowering employees than simply giving lip service with buzzwords like “you’ve got this,” “quick win,” and “continuous improvement.” Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching.

Gamification 79

Gamification Contact Center Training Feedback 79

Playvox

JANUARY 5, 2022

Working differently means that leaders must also think expansively about the agent experience and how to keep teams engaged. What is Agent Experience? Agent experience refers to the journey an employee takes with your company. Agent engagement refers to an employee’s mental and emotional connection to your company.

Contact Center 72

Contact Center How To Fashion Gamification 72

Michel Falcon Experience

SEPTEMBER 3, 2014

Have we humanized the experience? Is it engaging? Instead of simply having a computer generated code, they were able to put a face to the offer which I believe gives them an opportunity to increase conversion and engagement. This subtle touch point is something I call a micro customer experience. It is authentic?

Marketing 121

Marketing Gamification eBook Retail 121

Playvox

JUNE 22, 2023

Related Article: The Importance of Accurate Forecasting for Omnichannel Volume Agent Performance Metrics Employees are the heart and soul of call centers and customer service organizations. Incorporate gamification and other engagement tactics to boost retention of content.

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

Stella Connect

APRIL 17, 2018

You also hope to keep agents engaged so they’ll want to stay put. Recognizing agents who’ve represented the brand well has important benefits: it keeps top performers engaged, instills important lessons, and inspires other agents to achieve the same level of excellence. Make customer service training engaging and fun.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Qualtrics

FEBRUARY 5, 2019

Gamification is a growing trend within many of the world’s leading companies. HR teams use it to monitor employee engagement, and CX teams use it to keep customer panels engaged. They offer employees a platform to submit ideas and then gain points for developing the concept, or getting buy-in from other employees.

Culture 39

Culture Innovation How To Gamification 39

Stella Connect

APRIL 17, 2018

You also hope to keep agents engaged so they’ll want to stay put. Recognizing agents who’ve represented the brand well has important benefits: it keeps top performers engaged, instills important lessons, and inspires other agents to achieve the same level of excellence. Make customer service training engaging and fun.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40